If a holiday company changes the holiday after you book it If the person you’re transferring to doesn’t pay, you’ll have to. You or the person you’re transferring to will have to pay the cost of transferring the booking and any outstanding payments. You should do this at least 21 days before the holiday starts.

Write a letter or email to the company telling them you want to transfer the holiday and giving the other person’s details. If there’s not a serious reason, it’s the company’s decision whether to let you transfer your holiday. You only have the right to transfer your holiday if there’s a serious reason you can’t go. The person you’re transferring to must meet any conditions - like age restrictions. Think about whether you can find someone to take the holiday, as this might be cheaper than cancelling it. Contact the company if you can’t find your terms and conditions. It’s likely that you’ll either have to pay a cancellation fee or won’t be entitled to any refund at all. If you’ve changed your mind about a holiday or you can’t go anymore (eg because of an emergency), you should check the terms and conditions of your booking to see what your options are. You might be covered for cancelling a trip if you have travel insurance - check your policy or contact the insurance company if you’re not sure. You might be entitled to cancel your package holiday without a cancellation fee if the holiday company significantly changes the holiday or puts the price up after you book. Transport - like flights, train or coach journeysĪny other tourist service that’s a significant part of the holiday - like entrance to an amusement park, concert or sports event The trip must last more than 24 hours or include an overnight stay. For example, it’s probably a package holiday if you booked a flight and a hotel through a travel agent. If you booked at least 2 different parts of your holiday with the same company at the same time for a single price, it’s probably a package holiday. If you booked your holiday before 1 July 2018 It doesn’t matter when the holiday actually happens. Your rights to cancel also depend on when you booked your holiday.

Your rights to cancel a package holiday (or a particular part of a holiday like a flight or a hotel booking) usually depend on the terms and conditions of your booking, and your reason for wanting to cancel.

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